FAQ

Shipping

How long will it take to get my package?

Our system is fast! Your order will be sent as soon as possible.

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Returns

Can I exchange instead of return?

Currently, it is unfortunately not possible to exchange an item.

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Orders

Do I need an account to place an order?

You can place your order as a guest or create an account.

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Payments

Are all prices including VAT?

Yes, all prices listed on our website include VAT.

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Warranty

How can I file a complaint?

Contact our customer service team for assistance.

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Product

Are Merino wool socks warm?

Merino wool regulates temperature and keeps feet comfortable.

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Sustainability

Are your Merino wool socks mulesing-free?

Our products focus on responsible sourcing.

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Reviews

Where do your reviews originate?

Reviews are collected through third-party platforms.

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Gift card

Can I combine multiple gift cards?

Gift card rules depend on checkout conditions.

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Ankle socks

Can compression socks be short?

Short compression socks can still provide support.

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